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Terms & Conditions

Last Updated: 10 April 2026  |  Effective Date: 10 April 2026

These Terms & Conditions ("Terms") govern your use of the Tuah Advisory website at https://{{DOMAIN_NAME}} and any consulting services you engage us for. Please read them carefully. By using our website or engaging our services, you agree to these Terms.

1. Definitions

  • "Service" refers to the consulting engagements offered by Tuah Advisory, including the SME Health Assessment, Growth Planning Engagement, and Operational Growth Partnership.
  • "User" refers to any individual accessing our website or communicating with us.
  • "Client" refers to any individual or organisation that has entered into a consulting engagement with us.
  • "We / Us / Our" refers to Tuah Advisory, based at Suite 7-3, Jalan PJU 1A/41B, Ara Damansara, 47301 Petaling Jaya, Selangor, Malaysia.
  • "Agreement" refers to the engagement letter or written proposal accepted by the Client for a specific service.

2. Acceptance of Terms

By accessing our website or submitting an enquiry, you acknowledge that you have read and agree to these Terms. Our services are intended for business owners and professionals aged 18 and above with capacity to enter a legal agreement. By engaging our services, you confirm you meet this requirement.

3. Service Description

Tuah Advisory provides business consulting services to Malaysian SMEs. Our engagements are individually scoped and confirmed in writing via an engagement letter. Services are available in-person at our Petaling Jaya office, at client premises, or remotely, as agreed. We reserve the right to decline or discontinue any engagement at our reasonable discretion.

4. User Responsibilities

When using our website or engaging our services, you agree to:

  • Provide accurate and complete information as requested.
  • Not use our website for any unlawful purpose or to transmit harmful, fraudulent, or misleading content.
  • Not attempt to access any part of our systems without authorisation.
  • Engage with us in good faith throughout any consulting engagement.

5. Consulting Engagements

Each consulting engagement is governed by a separate engagement letter, which takes precedence over these general Terms in the event of any conflict. The engagement letter will specify the scope, fee, payment terms, and timeline for the relevant service. Clients should review the engagement letter carefully before signing.

6. Payment Terms

Fees for each engagement are stated in the engagement letter. Unless otherwise agreed:

  • The SME Health Assessment (RM 890) is invoiced in full upon engagement confirmation.
  • The Growth Planning Engagement (RM 2,450) may be invoiced in two instalments at our discretion.
  • The Operational Growth Partnership (RM 4,800/month) is invoiced monthly in advance.

Payment is due within 14 days of invoice unless otherwise specified. All fees are in Malaysian Ringgit (MYR). We do not charge SST on advisory services at this time, subject to applicable legislation.

7. Refund and Cancellation Policy

  • The SME Health Assessment is non-refundable once the assessment process has commenced.
  • The Growth Planning Engagement: if cancelled prior to the first session, a full refund less any administrative costs will be provided. Post-commencement, fees for work completed are non-refundable.
  • The Operational Growth Partnership may be terminated with 30 days written notice after the minimum initial term of three months. Fees for the current period are non-refundable.

8. Intellectual Property

All content on our website — including text, structure, methodology descriptions, and design — is the property of Tuah Advisory and protected under Malaysian intellectual property law. You may not reproduce, distribute, or adapt our content without prior written permission.

Outputs produced specifically for a Client engagement (e.g., written assessment reports, growth plans) are owned by the Client upon full payment of the relevant fee. Our underlying frameworks and methodologies remain our intellectual property.

9. Confidentiality

We treat all client information as confidential. We will not disclose information shared during engagements to any third party without your consent, except where required by law. This obligation continues after the engagement concludes. Clients are similarly expected to treat our methodology and processes as confidential.

10. Disclaimers

Our consulting services represent considered advisory input based on the information available to us and our professional experience. We do not provide legal, financial, tax, or accounting advice, and our outputs should not be treated as substitutes for professional advice in those disciplines.

We make no representation that any specific commercial outcome will result from following our advice. Business decisions and their consequences remain the sole responsibility of the Client.

11. Limitation of Liability

To the extent permitted by Malaysian law, our total liability to any Client arising from or in connection with a consulting engagement shall not exceed the total fees paid by the Client for the relevant engagement. We are not liable for any indirect, consequential, or special damages.

12. Termination

Either party may terminate an ongoing engagement by giving written notice as specified in the relevant engagement letter. Upon termination, the Client remains liable for fees relating to work completed. Sections 8, 9, 10, and 11 of these Terms survive termination.

13. Governing Law and Jurisdiction

These Terms and any disputes arising from them are governed by the laws of Malaysia. Any legal proceedings shall be brought in the courts of Kuala Lumpur or Selangor, as appropriate. We encourage resolution of disputes through direct discussion in the first instance.

14. General Provisions

  • Entire agreement: These Terms, together with the relevant engagement letter, constitute the full agreement between the parties on the subject matter.
  • Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue in full force.
  • Waiver: Failure to enforce any provision of these Terms does not constitute a waiver of that provision.
  • Notices: Formal notices under these Terms should be sent in writing to our registered address or to legal@{{DOMAIN}}.

15. Changes to These Terms

We may revise these Terms periodically. The most current version will always be published on this page. Continued use of our website or services following any revision constitutes your acceptance of the updated Terms.

16. Contact

For questions about these Terms:

  • Email: legal@{{DOMAIN}}
  • Address: Suite 7-3, Jalan PJU 1A/41B, Ara Damansara, 47301 Petaling Jaya, Selangor, Malaysia
  • Phone: +60 3 7956 2184